ALS SALON POLICIES – Andy LeCompte Salon

THE

ANDY LECOMPTE

SALON POLICIES

SAFETY IS OUR NUMBER ONE PRIORITY

We have disinfecting guidelines, which include cleaning and sanitizing all stations and common areas.

COLOR & STYLING POLICY

Our team is divided between dedicated Colorists and Stylists. If you would like a blow-dry or styling following your color appointment, a separate styling appointment with one of our Stylists must be booked in advance.

Kindness policy

We are committed to providing an exceptional experience for every guest and every member of our team and kindly ask that all interactions remain respectful and courteous. We do not tolerate rude, abusive, or disrespectful behavior toward our team.
We reserve the right to refuse or discontinue service if these expectations are not met.

CANCELLATION POLICY

As appointments are at a minimum, upon booking we will require credit card information to secure your appointment.
Any appointment canceled within 24hrs will be charged up to the full cost of service.

NO SHOW POLICY

No show appointments will be charged the full amount of the service missed.
Without giving notice, we are unable to fill your slot, resulting in lost time and lost wages.

LATENESS POLICY

Please arrive 10 minutes prior to your appointment so that you may be prepped.
Lateness of over 15 minutes can severely impact the rest of a stylist’s schedule and will be subject to forfeit of the appointment and a same day cancellation fee.

CREDIT CARD POLICY

For your awareness, credit cards will be subject to a processing fee. This fee is set by credit card companies and is not retained by us. Debit card transactions along with cash are not subject to extra fees. Thank you for your understanding.

REFUND / REDO POLICY

We do not issue refunds. If you are unhappy with a service for any reason, we are always to happy to adjust it within 7 days.
If the opportunity for an adjustment is declined, the service is considered complete. A change of heart or vision does not qualify as a redo.

TEMPERATURE

To support our staff who work with 190-250F hot air from dryers throughout the day, our indoor temperature is maintained at 69F. Guests who feel cold are welcome to bring a sweater. If you are uncomfortable, our staff can happily provide a thick robe or blanket for additional warmth.

volume & music

We love a fun, energetic atmosphere and music is part of the experience. Our music may be played at a higher volume when appropriate and within reason.

PARKING

We highly suggest giving yourself extra time to find parking due to the construction that the neighborhood is currently undergoing.
Metered parking is available around the salon on Melrose, Almont, Santa Monica Blvd., or the parking structure at the library on San Vicente.

FINAL NOTE

We reserve the right to decline future services if we feel we are not the right fit for a guest.

We thank you for your patience, understanding and cooperation and look forward to seeing you!

Please reach out to us if you have any concerns or questions.

(310) 273-4100
frontdesk@andylecomptesalon.com